Privacy Policy

1. Information We Collect

When you submit a booking request through our website, we collect the following information provided voluntarily by you:

• Parent or guardian details: full name, email address, and phone number
• Child information: your child's first name and age (provided by the parent or guardian on the child's behalf)
• Event details: preferred date, time, party size, and type of service requested
• Special notes: any allergies, dietary requirements, or other information you choose to share

We do not collect payment information through this website. Pricing is discussed directly after booking confirmation.

2. How We Use Your Information

The information you provide is used solely to:

• Review and respond to your booking request within 24 hours
• Confirm, schedule, or discuss the details of your booking
• Deliver the services you have requested
• Ensure the safety and comfort of the children in our care

We will not use your information for marketing purposes without your explicit consent.

3. Children's Privacy

Craft & Juice Boxes is committed to protecting the privacy of children. Our website is designed for parents and guardians — we do not knowingly collect personal information directly from children under 13.

All information about children submitted through our booking form is provided by the parent or legal guardian. If you believe a child has submitted information without parental consent, please contact us immediately and we will remove it.

This approach is consistent with the Children's Online Privacy Protection Act (COPPA).

4. Sharing of Information

We do not sell, rent, or trade your personal information to any third parties. Your information is used exclusively within Craft & Juice Boxes to fulfil your booking request.

We may disclose information only if required to do so by law or in response to valid legal process.

5. Data Security

We take reasonable technical measures to protect your personal information from unauthorized access, loss, or disclosure. Our website uses HTTPS encryption for all data in transit.

While we strive to protect your information, no internet transmission is completely secure. We encourage you to contact us directly by phone if you prefer not to submit sensitive details online.

6. Data Retention

We retain booking information for as long as necessary to provide our services and maintain reasonable business records. If you would like your information removed, please contact us and we will action your request promptly.

7. Your Rights

You have the right to:

• Access the personal information we hold about you
• Correct any inaccurate information
• Request deletion of your information from our records

To exercise any of these rights, please contact us using the details below.

8. Third-Party Links

Our website may include links to our social media pages (Instagram, TikTok, Facebook). These platforms have their own privacy policies. We are not responsible for the content or privacy practices of any third-party sites.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this page periodically.